Lower Keys Vacation Packages

You can't beat the location. It is easy to get to and around the area. I like being close to the beach and there is places to eat at on the property. I would stay here again. The rooms are clean but average. It was all we needed though. I was happy with the hotel pic.

Property was everything as described, clean, in the heart of the excitement that is Key West Pool was refreshing and close to tiki bar and local entertainment. The room was spacious, clean and comfy beds. There were issues and there was really no staff to address. Most impactive was the fire alarm. First started going off rang for a min or two, then reset. Happened a dozen times, each causing us to avoid sleep, leave room to make sure nothing was wrong. It wasn't. Then around 10 PM it went off and would not stop. Tried to call office, but nobody there after 6pm. Freaking insane, no emergency contact, maintenance number, nothing. We sent email in hopes it w May have been monitored... nope. Been 2 days and heard nothing back at all. Found the bartender at on site tici bar and though he abd is barback wete busy they found a ladder, called someone who told them to remove the devise. Eureka after almost 3 hours problem solved. Safety device removed and left peace and quite, perhaps fo fire warning, buy fine Also internet and this TV / entertainment no work. No maintenance, no visible router to reboot, be gave up and ended the insanity Maintenance guy was at the door early morning to properly troubleshoot or replace fire annunciator We only were booked for a night so when we checked out in morning front desk girl simply apologized and was actually sort of blowing us off as she was leaving the desk empty the service a near $600 o/n should offer

Great location between duval and seaport. Our only issue was the AC intermittently didn’t work due to the patio door malfunction, but the staff was very attentive in making sure it was fixed. The front desk staff was amazing. Paul was extremely helpful.

Liked the bungalow, smaller but functional. The only problem I had was the air conditioning couldn’t cool the room efficiently and had to keep emptying the dehumidifier. Love the location, pool and hotel.

The unit was nice and clean and in a great area to use for a base while visiting key west. Unfortunately our AC went out for 2.5 days of our 4 days. it took us forever to get in contact with anyone...24/7 service my butt. We spent most of the first night trying to get a hold of someone locally to let them know what was happening. We were able to talk to someone through the 800 number buy they were unable to help us out and wouldnt give us contact info for the local after hours department. No one seemed to care that we were traveling with elderly folks or that none of us could sleep. The next morning we were finally contacted by the local office who sent a maintenance man to take a look at the problem. He seemed to be the only person who was understanding and apologetic. Unfortunately being in key west parts and services do take a little longer to get since everything is further away. The rooms stayed at 90 degrees during the day and 85 at night, even with the mini units they lent us. The breaker box was also arching and buzzing and needed to be replaced. We had to flip off the breaker because it's a fire hazard. We weren't able to cook or do laundry because it was so hot. We had to cancel excursions because we were so exhausted from not sleeping. The only apology came on our last day in the form of 100$ to split between 7 guests. Saying thank you for being patient is not the same as apologizing or showing empathy. We even asked to be moved to another unit and were denied.